A retailer's delivery rules do not allow shipping for an open box television (TV) that is more than 150 miles away. However, they do support moving this TV through a network of stores that are spread throughout the country, until it reaches a store that supports delivery to the customer. The retailer needs to configure such a multi-hop transfer of inventory through the supply chain and provide an accurate promise date to a customer who is over 1000 miles away from the store with the open box TV. In order to do so, Sterling Order Management considers all the following configuration settings EXCEPT for:
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A Sterling Distributed Order Management application is deployed in New York. The order number "10001" is created in Japan, and the Customer Service Representative (CSR) supports this order from London. The date and time values are shown to the CSR based on which of the following two locales?
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In the current IBM Sterling Selling and Fulfillment implementation, there are new tables defined by the implementation team that contain configuration data, and this data needs to be migrated across many environments. In order to migrate the data using the Configuration Deployment Tool (CDT), a solution designer should add the new table list in which of the following files?
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There are four nodes defined in Sterling Order Management, with the following distances from the ship-to address within a Distribution Group: Node1 - 30 miles Node2 - 40 miles Node3 - 60 miles Node4 - 75 miles All these have the resource capacity to deliver and install a product. While sourcing the order, the business wants the application to first consider the nodes within a 60 mile radius. If no resource capacity is found, it should then consider all the nodes in the Distribution Group regardless of the distance. How can this requirement be configured in the Sterling Distributed Order Management system?
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A customer pays for an order using a Credit Card and a Gift Card. The business requirement is to authorize Credit Cards, charge any Gift Cards presented, and provide an immediate response to the customer. Which of the following APIs can be used to implement this?
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In the current Sterling Selling and Fulfillment implementation, some agent servers are configured with high threading levels expecting a high traffic volume. However, the traffic volume is lower than anticipated. What will be the effect of this on the agent servers and the system?
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It is observed during a performance test that order processing time to schedule an order has slowed down significantly. The number of orders created and the number of order lines per order has not changed across the test runs. The database administrator noticed blocking locks and high degrees of active connections. How can this issue be resolved?
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A business has a warehouse "N1" that has the following characteristics and schedules: Refer to the exhibit. When searching for Qty 22 to be shipped with Carrier Service "2 DAY", what values will findInventory/promising layer return for product ship date? Note: "ship date" is the date the product can be shipped as opposed to the date it is available. In some APIs, this is returned as ShipDate, and in others as FirstDate/LastDate. For the purpose of this question, we will refer to it as "ship date".
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A business (B1) has its own inventory for items at its internal distribution centers (DC). The business has also on boarded its manufacturers (M1 and M2) on Sterling Order Management. M1 and M2 have their own e-commerce portals, and they have inventory at their own DC. The requirements above have been modeled as follows: ?B1 is enterprise / seller - with inventory organization as B1 ?M1 is enterprise / seller - with inventory organization as M1 ?M2 is enterprise / seller with inventory organization as M2 ?M1 and M2 are consumable inventory organizations for B1 Which of the following statements is INCORRECT?
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A business needs to charge the positive invoice instead of the negative invoice to be consolidated, but wishes to keep the overall positive versus negative invoices separately.For the sales order, the invoices generated are: ? $ 100 ? $ 50 ? $ -45 ? $ -50 Using the following two rules, what configuration is needed in Financial Rules to get the invoice charges as $ 150, and $ - 95?
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Which of the following Sterling Call Center business requirements CANNOT be implemented using the out of the box application?
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A business has three distribution centers (DC) and 300 stores across the country.
Some items are only available in stores. The business has the facility to move inventory from the stores to the DC, and vice versa. It takes one day to transfer inventory. The business has the following requirements: 1.Inventory should first ship from DC, then if necessary, from the stores (first considering stores closest to the Ship To Address). 2.The order should be fulfilled as long as inventory exists somewhere. 3.The business guarantees that (non- backordered) items are shipped to the customer within three days of order creation. Which two of the following options can MOST EFFICIENTLY model this fulfillment requirement?
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Sterling Order Management does not require PCI PA-DSS certification when using the Sterling Sensitive Data Capture Server (SSDCS), which is PCI PA-DSS certified. Which two statements demonstrate how the responsibility of certification is transferred to SSDCS?
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Which three of the following are TRUE in a single instance multi-schema deployment?
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Which of the following is true when upgrading between two major versions of Sterling Order Management, for example, from V8.5 to V9.2?
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A business needs to configure a drop ship from a vendor to a customer directly with visibility into the purchase order (PO) created by the vendor and status updates on the PO. What should be done to meet this requirement?
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A customer placed an order through the web, and calls the Customer Service Representative (CSR) to locate the nearest store for order pickup. The CSR navigates to "Alternate store pickup location search" in Sterling Call Center and updates the customer with the inventory availability and store details. Which two APIs are called from Sterling Call Center?
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In the integration between Sterling Order Management V9.2 and WebSphere Commerce, which of the following actions will a customer service representative be UNABLE to take when entering orders through the Sterling application?
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A business requirement is to charge payment for the exchange order upfront and then refund the customer when the returned item is received. This requirement should be configured as a:
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A customer orders two lines, Item1 for $10 and Item2 for $90. The customer soon decides he wanted the updated model instead, and Return1 and Exchange1 were created for Item2 with a value of $110 as a regular exchange. Item1 was a gift and the recipient of the gift returned it for an alternate item of $7 value. Return2 and Exchange2 were created for Item1 with a value of $7 as an advanced pre-paid exchange. The items are received at the warehouse at the same time. Assuming the payment processing APIs are run, which of the following choices provides the correct details for: ? Transferred, Collected and Refunded amounts, and ? what the amounts were before and after the returns are invoiced?
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Which of the following is a concept related to provided services and delivery services?
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The following configuration has been defined in Sterling Order Management: Which two of the following statements are TRUE?
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Which two of the following statements are TRUE about Customer profiles in Sterling Order Management?
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A retailer wants to enable the selling of open box items online. How can this be modeled?
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A business loads catalog data into Sterling and wishes to make use of the Real-Time Availability Monitor (RTAM). To do so, the business needs to define and associate Available To Promise (ATP) monitoring rules in Sterling. Different "types" of items have common monitoring threshold requirements. For example, all electronics have same desired thresholds. How should this be modeled in Sterling to MINIMIZE maintenance and customization?
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In a current implementation of Sterling Order Management, there is a business requirement to: 1.print item labels with barcodes for item IDs 2.generate and print Operational Reports for the Order Processing. Which two of the following are supported by Sterling Order Management to meet this requirement?
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In a current implementation of Sterling Selling and Fulfillment Suite, there is a business requirement to add additional columns to the YFS_ORDER_HEADER table, and these changes are made in the database extension XML file. This change has caused the getOrderDetails API output template to be extended. Which two JAR files must be rebuilt for these changes to take effect?
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A business has a requirement to generate shipping labels. Which out-of-the-box adapter will fulfill this requirement?
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Which of the following configurations CANNOT be possible with the out of the box functions related to the authorization and settlement process?
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An enterprise installed Sterling Selling and Fulfillment Suite. The customer requirement is that the administrator should receive a notification if the agent and integration servers stop running unexpectedly. How can this requirement be achieved?
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A customer purchased a DVD player from a store, and later realized that some of the required features were missing. The customer tries to return the DVD player for a refund, but the sales order cannot be located in the Sterling application. Which type of return should be created in the Sterling application?
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Payment type charge sequence is configured as follows: ? Credit Card Sequence: 2 ? Gift Card Sequence: 1 ? Loyalty Card Sequence: 0 All tenders require authorization and charge. An order totaling $120 is created with three payment methods with the following maximum charge limits and sequences passed: ? Credit Card: Max Charge $100 - Sequence 2 ? Loyalty Card: Max Charge $10 - Sequence 1 ? Gift Card: Max Charge $ 20 - Sequence 0 What is the sequence in which authorization requests are created, and in what amounts?
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A solution designer needs to provide a "Copy Order" functionality where specific attributes of an order and order line are copied from one order into another. This can be accomplished by:
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A business has implemented Sterling Order Management and inventory is maintained within the system with a daily update from Sterling Warehouse Management System (WMS). In some cases, the inventory picture published by the warehouse is incorrect. For example: the evening update to Sterling Order Management indicated that the warehouse had 100 of item X, when in fact the warehouse only had 1. Once a warehouse sends notification that a particular item is on backorder or not available, the business does not want any more orders for that item to be sent to that warehouse (regardless of whether the Sterling inventory picture indicates inventory is available). How can this requirement be BEST met?
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For item pricing, quantity tiers that have both absolute and percentage adjustments are defined in the price list. How will the price of the item be calculated?
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A retailer needs to track the complete lifecycle of an order containing stock merchandising items, delivery service items and installation items. The requirement is to track: 1.statuses through which the delivery progresses 2.payment status of the order 3.fulfillment status of the order 4.track progress of picking lifecycle at the distribution center Which of the following are BEST suited to model each of the requirements above and the granularity at which these statuses are tracked in the product?
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A business wishes to schedule orders against future supply (i.e. purchase orders). However, if a PO has not been received within 2 days after ETA has passed, the business wants to assume this PO is not going to arrive and exclude it from availability calculations. How can this be achieved?
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In a current Sterling Selling and Fulfillment Suite implementation, the item feed is received from an external system and the item messages are placed in a JMS Queue. An Integration Server and ItemLoad Service is created to consume the messages and load into the OMS Database. The customer wants to specify static values for a few attributes for all the items. The customer also wants the ability to change the values on an as needed basis. As a solutions designer, which of the following is BEST suited to meet this requirement?
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The current implementation of Sterling Selling and Fulfillment Suite is interfaced with a payment system for credit card processing. How would a solution designer efficiently handle the payment system's "Service Unavailable" error during payment authorizations?
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Which of the following functionalities is NOT available in Sterling Store?
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A retailer would like to cap the number of "ship from store" orders that are fulfilled by a store, so as to manage store associate time and avoid depleting the store's inventory with an excessive amount of such orders. The designer using Sterling Order Management plans to use the "Inventory capacity" check feature in order to model this requirement. Which three API's or agents consider the inventory capacity setup for the store?
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In a current implementation of Sterling Selling and Fulfillment Suite, a custom entity is created with search, list and detail views. The detail view has four inner panels and there is no anchor page specified for the layout of these panels. What will be the effect of this when a user navigates to the detail view?
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Which of the following is NOT a valid type of pricing rule or coupon rule?
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A business has a requirement to run quality checks on incoming purchase orders before the supply is made available to onhand inventory. The process is as follows: 1.The inbound supply is received in warehouse and the status of receipt is "Received". Supply should be updated to HELD. 2.The supply is inspected through a custom transaction that changes receipt status from "Received" to "Inspected". Supply should be updated to ONHAND. The implementation does not use Sterling Warehouse Management System. How can a solution designer model the supply update aspect of this process?
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A customer places an order for four units of an item, while only three units are available. The business has a requirement to only allow full quantity reservations
(i.e. disallow partial reservations). Which of the following can MOST efficiently accomplish the requirement for full quantity only reservations?
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In the out of the box integration with Sterling Order Management V9.2, which two of the following modules are hosted by WebSphere Commerce?
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A customer would like a purchase order (PO) to be "Created", but it should only treat 80% of future supply as available. This should happen until the PO receives a status update that indicates its been "Approved", at which point 90% of the future supply can be considered for promising. Future supply can be considered when scheduling orders but should not be considered when releasing the pick instructions to the fulfillment center. In order to model this requirement with MINIMAL custom logic, the solution design must:
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An enterprise dealing with electronic appliances fulfills customer orders using Sterling Order Management. The enterprise uses multiple distribution centers to ship the orders. Due to the size and weight of the items, a shipment can be shipped in multiple boxes. The enterprise would like to provide tracking information of the boxes to its end customer, and would also like to bill the customer only once per shipment. Which of the following options will be a good way of modeling this requirement?
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A business has a requirement not to backorder specific items when inventory is not available. The business wants to allow the item to be scheduled, assuming it can be procured within the allowed shipment delay window. How can this requirement be implemented?
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A business needs to integrate with a website in order to provide inventory updates from Sterling Order Management. The requirements are as follows: Requirement 1
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Send a message to website with inventory picture each time it crosses a threshold for minimum/maximum. Requirement 2 - Send a message to website with complete inventory picture once a month. Requirement 3 - Resend the last inventory picture ad-hoc when explicitly requested by website. This setup should be implemented as an:
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An organization is configured as an enterprise and a seller, but it does not maintain inventory. The inventory is maintained externally. When a customer places an order for five units of item X, the system needs to determine whether five units of the item are available to fulfill the demand. How can a solution designer enable Sterling Order Management to fetch the availability picture maintained by the external system?
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Refer to the following image for details on ORDER number "Y10001" A customer wants to return three quantities of an item to a business. The business requirement is that 50% of the shipping charge should be refunded for any partial return. How can a solution designer model the refund upfront and monitor the receipt of goods?
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Today is October 2 (2-Oct in the image). The current supply and demand for open order demand type is shown in the following image: ? Example is in the context of a single Node ? Processing Time for the item is 2 days ? LeadTime is 6 days Assume out of box inventory rules (ATP rules and inventory considerations). Based on calling getATP or find Inventory, what is the Availability picture for 2Oct when looking for open order demand type?
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